Stack Score

Editorial pick✓ Verified working

Cresta

Real-time AI for contact center and sales agents.

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Best for

Contact center operations and inside-sales teams with high call volumes who want real-time agent assist and quality automation.

At a glance

Pricing: enterprise
Setup time: Weeks
Learning curve: advanced
Last verified: 5/22/2026

What we love

✓Best real-time contact-center AI
✓Strong automation of QA
✓Custom model tuning

Where it falls short

−Enterprise-only
−Pricey
−Implementation effort

Pricing

✓ Pricing verified Jun 21, 2026

1 tier

Enterprise

Custom

contract

✓Per-seat
✓Implementation
✓Support

Why we picked it

Cresta brings AI to contact centers — live agent coaching, automated quality scoring, conversation analytics. Picked by enterprises with serious phone volume.
— MoreAI.tools editor

Overview

Real-time AI for contact center and sales agents. Contact center operations and inside-sales teams with high call volumes who want real-time agent assist and quality automation.

Key features

●Real-time agent assist
●Automated quality scoring
●Conversation analytics
●Coaching playbooks
●Custom AI models
●Knowledge surfacing
●CCaaS integrations

Best use cases

Real-time contact-center coaching

Suggest next-best-action mid-call.

Automated QA scoring

Replace manual sampling.

Integrations

Salesforce

Genesys

Five9

Twilio

NICE

Amazon Connect

Webhook

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