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80
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Editorial pick
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Front

Shared inbox for customer-facing teams.

Try Front✓ Free trial available

Best for

Customer-facing teams of 5-50 who need a shared inbox that feels like email but with assignment, routing, and AI.

At a glance

Pricing
paidfrom $19/mo
Setup time
1 hour
Learning curve
medium
Last verified
5/19/2026

What we love

  • ✓Feels like Gmail, not like a ticketing system
  • ✓Internal comments end forwarding chains across teams
  • ✓Channel breadth covers more than help-desk tools
  • ✓API and integrations library is genuinely deep

Where it falls short

  • −Pricing per seat adds up for larger teams
  • −AI features locked behind higher tiers
  • −Mobile app is functional but feels less polished than web

Pricing

✓ Pricing verified Jun 21, 2026

3 tiers

Starter

$25

per seat / month, billed annually

  • ✓Up to 10 seats, single channel type
  • ✓Shared inbox and ticketing
  • ✓AI Topics and up to 10 automation rules
  • ✓Basic analytics
  • ✓No-code public knowledge base

Professional

$65

per seat / month, billed annually

  • ✓Up to 50 seats, omnichannel
  • ✓Macros and up to 20 automation rules
  • ✓Advanced analytics
  • ✓Multiple workspaces, SSO, SCIM
  • ✓AI add-ons available

Enterprise

$105

per seat / month, billed annually

  • ✓Smart rules and unlimited rules/macros
  • ✓Multi-language knowledge base
  • ✓Custom roles and permissions
  • ✓AI Copilot, QA, and CSAT included
  • ✓Advanced AI tools

Why we picked it

Bigger than Missive. Pick based on team size and budget.
— MoreAI.tools editor

Overview

Multi-channel shared inbox (email, SMS, social) with AI routing + summaries. Customer-facing team default.

Key features

  • ●Shared inboxes with assignment and internal comments
  • ●AI summaries and draft replies per conversation
  • ●Multichannel — email, SMS, WhatsApp, social DMs in one view
  • ●Workflow rules for routing, tagging, and SLA escalation
  • ●Live shared drafts so teammates collab before sending
  • ●Analytics on response time, volume, and customer satisfaction
  • ●Knowledge base and saved replies for fast answers

Best use cases

Customer success queues

Route inbound emails to the right CSM with SLA timers and internal comment threads.

Sales SDR inbox

SDR team shares one prospect@ inbox with AI drafts and assignment rules.

Logistics dispatch

Ops teams handle driver SMS, partner email, and Slack notifications from one shared view.

Integrations

Salesforce
HubSpot
Slack
Jira
Asana
Shopify
Zapier
Intercom

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