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Stack Score
Editorial pick✓ Verified working
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Hiver

Turn a shared Gmail inbox into a real support helpdesk.

Try Hiver✓ Free trial available

Best for

Best for support and ops teams who run shared inboxes and want SLAs, assignments, and analytics without leaving Gmail.

At a glance

Pricing
paidfrom $19/mo
Setup time
1 day for team onboarding
Learning curve
easy
Last verified
5/21/2026

What we love

  • ✓Lowest-friction helpdesk for Gmail teams
  • ✓Onboarding takes a day, not a quarter
  • ✓Pricing per user is sane for small ops teams

Where it falls short

  • −Only works with Google Workspace
  • −Reports lighter than Zendesk or Front
  • −Mobile experience trails desktop

Pricing

✓ Pricing verified Jun 21, 2026

4 tiers

Lite

$19

per user / month

  • ✓Shared inbox
  • ✓Conversation assignment
  • ✓Notes
  • ✓Templates

Growth

$29

per user / month

  • ✓SLAs
  • ✓Round-robin assignment
  • ✓Analytics
  • ✓Multiple inboxes

Pro

$49

per user / month

  • ✓Harvey AI
  • ✓Custom views
  • ✓Knowledge base
  • ✓Surveys

Elite

$79

per user / month

  • ✓Auto-responder
  • ✓Advanced analytics
  • ✓SSO
  • ✓Dedicated success manager

Why we picked it

Hiver is the answer when your team needs a shared inbox to act like a real helpdesk but does not want a separate ticket app. Conversation assignments inside Gmail are addictive.
— MoreAI.tools editor

Overview

Hiver lives inside Gmail and converts shared mailboxes like support@ or billing@ into a multi-agent helpdesk with assignments, statuses, SLAs, and analytics. Now with AI-drafted replies and Harvey AI for summaries. Strong fit for teams who refuse to leave Gmail for Zendesk.

Key features

  • ●Assign Gmail conversations to teammates
  • ●Statuses, SLAs, and notes per email
  • ●Harvey AI for summaries and reply drafts
  • ●Round-robin auto-assignment
  • ●Analytics on response times and CSAT
  • ●Native Gmail UI — no app switching
  • ●Multi-channel: email, WhatsApp, voice add-ons

Best use cases

Shared support@ mailbox

Assign tickets, track SLAs, and report on response times.

Ecommerce CX team

Run customer support inside Gmail with templates and macros.

Internal IT helpdesk

Convert helpdesk@ into a real ticket workflow.

Integrations

Gmail
Google Workspace
Slack
Salesforce
HubSpot
Jira
Asana

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