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Zendesk MCP
44
Stack Score
Editorial pick✓ Verified workingMCP server
Zendesk MCP logo

Zendesk MCP

Read + reply to Zendesk tickets from Claude.

Try Zendesk MCP

Best for

Best for CS teams running Zendesk as their ticket system.

At a glance

Pricing
open-source
Setup time
30 minutes
Learning curve
moderate
Last verified
5/27/2026

What we love

  • ✓Maintained by Zendesk
  • ✓Strong ticket-handling surface
  • ✓Solid for CS automation

Where it falls short

  • −Zendesk plan needed
  • −Schema variations across instances
  • −Rate limits on bursty operations

Install & connect

Copy-paste ready

Install
shell
npx -y mcp-remote https://zendesk.run.tools
Config — Claude Desktop
json
{
  "mcpServers":{"zendesk":{"command":"npx","args":["-y","mcp-remote","https://zendesk.run.tools"]}}
}
Config — Claude Code
shell
claude mcp add --transport http zendesk https://zendesk.run.tools

Pricing

✓ Pricing verified Jun 14, 2026

1 tier

Open-source

$0

perpetual

  • ✓Apache 2.0

Overview

MCP server for Zendesk Support — ticket CRUD, user lookup, view + reply on threads, macros, knowledge base. Zendesk OAuth or API token auth.

Key features

  • ●Ticket CRUD
  • ●User + org lookup
  • ●Macros + replies
  • ●Knowledge base search
  • ●OAuth + token

Exposed tools

The MCP-tool names this server exposes. Your agent can invoke any of these when this server is connected.

  • ZENDESK_GET_ABOUT_ME
    Get info about the owner account.
  • ZENDESK_CREATE_ZENDESK_TICKET
    Create a ticket.
  • ZENDESK_GET_ZENDESK_TICKET_BY_ID
    Get ticket details by ID.
  • ZENDESK_LIST_ZENDESK_TICKETS
    List tickets with pagination and filters.
  • ZENDESK_REPLY_ZENDESK_TICKET
    Reply to a ticket with a comment.
  • ZENDESK_DELETE_ZENDESK_TICKET
    Delete a ticket.
  • ZENDESK_CREATE_ZENDESK_USER
    Create a new user.
  • ZENDESK_SEARCH_ZENDESK_USERS
    Search users by email or name.
  • ZENDESK_CREATE_ZENDESK_ORGANIZATION
    Create an organization.
  • ZENDESK_GET_ZENDESK_ORGANIZATION
    Get info about an organization.
  • ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS
    List all organizations.
  • ZENDESK_UPDATE_ZENDESK_ORGANIZATION
    Update an organization.
  • ZENDESK_DELETE_ZENDESK_ORGANIZATION
    Delete an organization.
  • ZENDESK_DESTROY_MANY_ORGANIZATIONS
    Bulk delete organizations.
  • ZENDESK_COUNT_ZENDESK_ORGANIZATIONS
    Get count of organizations.
  • ZENDESK_UPDATE_ZENDESK_TICKET
    Update ticket fields.

Best use cases

AI ticket triage

Let Claude pre-categorize and route incoming Zendesk tickets.

Auto-reply drafts

Generate Zendesk reply drafts with KB-grounded context for agent review.

Integrations

Zendesk Support
Zendesk Sell
Slack
Salesforce

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