80
Stack Score
Best for
Small teams and agencies who need a multi-channel shared inbox with internal chat at a price Front cannot match.
At a glance
- Pricing
- freemiumfrom $18/mo
- Setup time
- 1 hour
- Learning curve
- medium
- Last verified
- 5/19/2026
What we love
- ✓Most affordable real shared inbox on the market
- ✓Internal chat next to email is genuinely productive
- ✓Multi-channel (SMS, WhatsApp) at no extra plan tier
- ✓Cross-platform desktop apps are first-class
Where it falls short
- −UI is dense — onboarding takes a few days
- −Help desk features lighter than Front or Help Scout
- −Reporting and analytics are basic
Pricing
✓ Pricing verified Jun 21, 20264 tiers
Free
$0
forever
- ✓3 users
- ✓2 channels
- ✓15 day history
Starter
$14
per user / month
- ✓Unlimited history
- ✓Rules
- ✓Mobile apps
Productive
$22
per user / month
- ✓SMS
- ✓Integrations
- ✓Reports
Business
$32
per user / month
- ✓Custom roles
- ✓SAML SSO
- ✓Audit logs
- ✓Priority support
Why we picked it
Clean shared-inbox UX with real collaboration. The team-facing email tool that actually feels modern.
Overview
Team inbox with shared conversations, internal chat, and AI assistant. Used by support teams + agencies.
Key features
- ●Shared inboxes for email, SMS, WhatsApp, and Messenger
- ●Internal chat threaded next to customer emails
- ●Email assignments and collision detection
- ●Rules engine for routing and auto-replies
- ●Native iOS, Android, Mac, Windows, Linux apps
- ●Integrations with HubSpot, Pipedrive, Aircall
- ●AI Harmony assistant for drafting and summaries
Best use cases
Bookkeeping firm client inboxes
Manage shared client@firm inboxes with internal notes so any team member can pick up a thread.
Customer support for SMBs
Run support across email, SMS, and WhatsApp from one app without paying Zendesk pricing.
Sales team coverage
Round-robin assign inbound leads with collision detection so two reps do not reply to the same email.
Integrations
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